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Support

In the backend, Newsletter → Configuration → Help leads to the same places.

The Help tab in the backend

First: the forum

Free support for wpNewsletterGermany is available in our forum.

To the forum

Our own technicians answer there, on weekdays between 8 am and 4 pm (CET). Chances are your question has been asked before — searching the forum is often quicker than asking again.

Please note that the forum is German-speaking. English questions are welcome and get answered; most of the existing threads are in German.

Please use the forum for support requests, not our contact form and not the telephone. Other operators read along, and your question helps the next one.

What belongs in a request

The more of this you include, the shorter the way to an answer:

  • The plugin version, and whether it is the free or the paid package. Both are shown under Plugins in the plugin list.
  • The WordPress and PHP versions. Both are under Tools → Site Health → Info.
  • What you did, what you expected and what happened instead — in that order, and with the wording of the error message.
  • For delivery problems: which mail route is set (Sending settings) and whether an SMTP plugin is running alongside.

A screenshot almost always helps. Credentials do not belong in the forum — neither yours nor your host's.

Personal support by telephone or e-mail is available. To keep the price of the plugin low it is not included; it is bought as a ticket.

Buy a support ticket

Reporting a bug

If something demonstrably does not work, that is not a support case but a bug. Report it in the forum with the details above and with a description of how to reproduce it. Reproducible bugs get fixed.

Before you ask

Two pages answer the most common questions by themselves: